The HCC Bookstore's staff have been directed to:

• Make every interaction with the HCC Bookstore a positive experience.
• Treat each customer as a family member. Our staff is expected to treat customers in the same manner that they would want their own children treated.
• Help resolve the problem, do not to complicate the issue. For example, if there is a problem with Financial Aid, our staff will call Financial Aid. If there is a problem with a textbook, our staff will contact the Dean. If our staff cannot resolve the problem, they will get the customer's contact information, find the answer to the problem, and then immediately contact the customer with the resolution.
• Stock all textbooks throughout the entire academic term. Our staff understands that not all students can afford to purchase their textbooks and sometimes have to wait until later in the semester to make their purchase. If a textbook is sold out in our store, our staff will get the customer's contact information, order the textbook, and contact the customer once the textbook arrives in the store.
• Maintain the philosophy that our customers are the stock holders of the college, and without their presence the Bookstore would not exist.